Who we are: With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients. The Role: Join us as a Level 2/3 Service Desk Engineer in a full-time capacity. This position offers a dynamic blend of remote and onsite client interaction, providing a versatile hybrid work environment. Your primary responsibility is to uphold exceptional service and system support standards for our client. Embrace the opportunity to engage with diverse client environments and stay updated on the latest market technologies, fostering continuous growth in your expertise. This role is based in Canberra. Key Responsibilities: Deliver proficient and timely proactive and reactive IT support tailored to meet our clients' needs, ensuring system continuity. Conduct support and maintenance of client environments within agreed parameters. Maintain frequent communication with customers regarding activity on their tickets, providing confidence and a positive experience while working towards resolution. Ensure accurate and regular completion of administrative tasks such as ticket updates/closures and resource tracking. Provide timely updates to account managers regarding issues, priorities, escalations, and other relevant customer information. Collaborate with other teams to enhance processes and procedures. Participate in the development and deployment of IT services. Mentor and train other members of the service delivery team. About You: 5 years’ experience in a related technical field with an MSP A developing knowledge of most go-to-market offerings, vendor products and services expertise of the business. Excellent customer service skills Ability to exercise initiative. Excellent written and verbal communication skills. Attention to detail. Excellent time-management and prioritization skills Proven problem-solving skills, both technically and based on client expectations. Medium to high level of experience with Server hardware, Vmware and Veeam Backup, Microsoft 365, Microsoft Windows Server, Basic network diagnostics for switches/routers. Some level of experience with Azure, IP Telephony, PowerShell, MDM, remote management tools, endpoint management and cyber security solutions What we offer: Competitive Salary : We recognize and value your expertise, offering top-tier compensation commensurate with your skills and experience. Supportive Work Environment : At EFEX, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized. Birthday Leave : Take a well-deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones. Opportunities for Ongoing Growth and Development: Your career progression is important to us, and we provide the necessary tools, resources, and support for your professional development and growth. Varied and Engaging Role : With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling. If you're ready to embrace a rewarding and dynamic role as a Level 2/3 Service Desk Engineer and contribute to our growing success, we encourage you to apply today.