NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Want to be a part of our team? NTT is looking for a, Applications/ Platform Engineer will be part of a newly created team to support day-to-day operations across a multivendor hybrid IT environment. Engineers ensure client IT infrastructure, systems and solutions remain operational by proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems. Our Managed Services team supports day-to-day operations, across multivendor hybrid IT environments. Engineers ensure client IT infrastructure, systems and solutions remain operational through proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems. This role within the Government Operations Team will be focusing on the administration and support of the platform network and infrastructure for one of our clients. Working at NTT This position is tailored for a seasoned and experienced professional with a comprehensive understanding of platforms and applications to manage the NOC. The role requires the capability to work independently, with guidance sought on more complex issues. They will devise solutions drawing on experience or precedent to adapt existing approaches for resolving issues. Must be a n Australian Citizen with the ability to secure AGSVA Security Clearance at NV1 level Primary Duties - Provide technical support, maintenance, and management for managed solutions, ensuring their optimal performance and reliability. - Operate independently, following general directions from clients, stakeholders, team leads, or senior managers, to resolve incidents and requests within agreed SLAs, while keeping tickets updated consistently with resolution tasks. - Proactively identify, investigate, and log issues and errors before or as they occur, capturing all necessary information for immediate resolution. - Plan and implement complex system changes in specified change windows, coordinating with clients, vendors, and partners to minimize business disruptions. - Monitor the performance and capacity of supported devices and applications, assisting in capacity planning and management for future scalability. - Identify recurring issues to initiate problem management, improving system reliability and user experience. - Actively contribute to automation efforts, collaborating with automation teams for task optimization and routine task automation. - Test new software versions and patches, assessing their suitability for release and effectiveness in resolving problems. - Review and recommend improvements to architecture, design, and as-built documentation, enhancing system performance and efficiency. - Assist with project delivery, ensuring alignment with system requirements and facilitating a smooth operational handover. - Mentor L1/L2 Engineers, providing technical expertise and guidance for their professional development. - Participate in on-call rosters, providing 24x7 support for systems and ensuring continuous service availability. What will make you a good fit for the role? Education - a minimum a recognised Diploma in a relevant IT or Engineering field - Linux certifications (RHCT, RHCE, LPIC 2, LFCE) highly regarded Technical Experience: Must haves - Proficient in Icinga2 (or Nagios or Zabbix) for comprehensive monitoring of network and application health. - Expertise in automating IT processes using Ansible for configuration management and application deployment. - Expertise in developing, configuring, and managing Linux-based Standard Operating Environments . Proficient in scripting and automation for efficient deployment and management of Linux SOE across diverse hardware platforms. Experienced in ensuring system security, consistency, and compliance with industry standards through effective SOE management. Desirable to have. - Grafana - Splunk for Logging and Security Insights - Rapid7 InsightVM - Imprivata Privileged Access Management - CyberPower Power Management Systems , MOXA Controllers - Experience in server hardware management, particularly with Cisco servers such as the C-240-M6SX, CS C220-M5L , and UCS S3260 , and the Cisco HX-FI-6454 for fabric interconnection. - Cloud-based infrastructure management capabilities using Cisco Intersight for intelligent operations of UCS and HyperFlex systems. - VMware vCenter - Cisco Hyperflex Storage Manager ?Experience - 7 years of experience in developing and managing complex application environments, with a deep understanding of underlying infrastructure nuances. - Proficient in implementing robust application configuration change processes, contributing to reliable and efficient application operations. - Well-versed in the challenges and priorities of operating within a 24x7, safety-first environment, emphasizing a commitment to continuous uptime and safety. - Significant experience and advanced skills with Nagios for monitoring complex application and system infrastructures, adept in customizing and optimizing Nagios for specific monitoring needs. - Proven ability in managing and optimizing PostgreSQL databases, including performance tuning, backup and recovery, and ensuring high availability and security. - Solid experience in working with managed services, showcasing an ability to handle outsourced application solutions effectively. - Excellent knowledge and hands-on experience with ticketing tools, with a preference for ServiceNow, facilitating efficient issue tracking and resolution Please note that health and background checks will be conducted for the successful candidates. Skills Summary API Integration, API Integration, Automation Tools, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, Linux, Local Area Network (LAN), Multicasting, Networking Infrastructure, Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, RADIUS AAA, Routing Protocols, SAP Expertise, Security Technologies, TACACS { 5 more} What will make you a good fit for the role? Education - MANDATORY: Must hold as a minimum a recognised Diploma in a relevant IT or Engineering field - ESSENTIAL: Linux certifications (RHCT, RHCE, LPIC 2, LFCE) - HIGHLY DESIRABLE: Splunk Enterprise Security Certified Admin and/or Infoblox DDI Professional, however industry experience in lieu of these qualifications will be considered. Previous experience working with common industry standards and frameworks such as ITIL, ISM, ISO27000, ISO9001, etc. Must have Skilled in Victoria Metrics for scalable monitoring, emphasizing efficiency in time-series data storage, and proficient in Icinga2 for comprehensive monitoring of network and application health. Experienced in creating dynamic data visualizations and monitoring dashboards using Grafana , coupled with familiarity in Netbox for efficient IP address management and network infrastructure tracking. Competent in managing Cisco software licenses and compliance with Smart Software Manager Satellite , along with expertise in automating IT processes using Ansible for configuration management and application deployment. Proficient in Gitea for version control and collaborative coding, skilled in Oxidized for automated backup of network device configurations, and knowledgeable in Tanium Patch for patch management. Proficiency in deploying and managing Splunk for Logging and Security Insights for real-time security monitoring and advanced threat detection, along with expertise in Rapid7 InsightVM for effective vulnerability management, including assessments and remediation. Knowledgeable in Imprivata Privileged Access Management solutions for secure and audited privileged access within the organization. Desirable to have. - Demonstrated proficiency in CyberPower Power Management Systems , including advanced power management, distribution, and uninterrupted power supply systems, coupled with skilled operation of MOXA Controllers for Out of Band management. - Expertise in developing, configuring, and managing Linux-based Standard Operating Environments . Proficient in scripting and automation for efficient deployment and management of Linux SOE across diverse hardware platforms. Experienced in ensuring system security, consistency, and compliance with industry standards through effective SOE management. - Experience in server hardware management, particularly with Cisco servers such as the C-240-M6SX, CS C220-M5L , and UCS S3260 , and the Cisco HX-FI-6454 for fabric interconnection. - Cloud-based infrastructure management capabilities using Cisco Intersight for intelligent operations of UCS and HyperFlex systems. - Virtualization acumen with VMware vCenter for managing server environments, including virtual machine provisioning and performance oversight. - Proficiency in administering storage solutions, specifically Cisco Hyperflex Storage Manager , to maintain hyper-converged infrastructure efficiently. ?Experience - 7 years of experience in developing and managing complex application environments, with a deep understanding of underlying infrastructure nuances. - Proficient in implementing robust application configuration change processes, contributing to reliable and efficient application operations. - Well-versed in the challenges and priorities of operating within a 24x7, safety-first environment, emphasizing a commitment to continuous uptime and safety. - Significant experience and advanced skills with Nagios for monitoring complex application and system infrastructures, adept in customizing and optimizing Nagios for specific monitoring needs. - Proven ability in managing and optimizing PostgreSQL databases, including performance tuning, backup and recovery, and ensuring high availability and security. - Solid experience in working with managed services, showcasing an ability to handle outsourced application solutions effectively. - Excellent knowledge and hands-on experience with ticketing tools, with a preference for Servicenow, facilitating efficient issue tracking and resolution Workplace type : On-site Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Join our growing global team and accelerate your career with us. Apply today. A career at NTT means: - Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. - Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. - Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. - Being your best self - in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. - Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry.