Job Description The Team Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers ( internal and external ). The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end. What you get to do in this role Be the SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support). Learn how to identify bugs and solve challenging performance issues quickly . SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst. Develop automation tools to facilitate and scale day-to-day operations