It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity. The Role We are seeking a Managed Services Representative to join our APAC team who work directly with and support our customers in the Australia/Asia Pacific markets. Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint experience and Best Practices with them. As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Our customers rely on us to plan their projects and ensure they go off without a hitch. We're organized, meticulous and responsive. All details are to be considered before rolling out a program. "If it's mentionable, it's manageable." We believe it's important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers. Your day to day Work with customers to plan their annual Security Training and Assessment program Develop implementation and communication strategies Create and launch training assignments, assessment campaigns and status reports Resolve low-level technical issues as they pertain to Proofpoint Security software Follow approved escalation process for all other software concerns Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions. What you bring to the team Fluency in English and Japanese Bachelor's degree or an equivalent combination of education and work experience Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS Strong interpersonal and customer management skills Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project is a plus) Excellent time management skills Adaptive skills, learns quickly, asks questions, and solves and resolves independently High energy, confident, and enthusiastic attitude Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future LifeAtPFPT. LI-PC1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us