Reconciliation Administrator (Entry Level) Admin / Secretarial / Office Support Contracts Administrator AU - Sydney Permanent / Full Time 15/4/2024 Up to 4 Wellness days 2 Volunteer days each year Flexible work arrangements Generous discounts and additional monetary benefits WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE… This position is responsible for providing effective processing of all maintenance transactions for payment. Ensuring that all external and internal customer and supplier queries are answered appropriately by phone and a large volume of emails. Monitor and maintain error queues via a web portal. Manual invoice processing. TASKS AND RESPONSIBILITIES… Driving a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings. Monitor and maintain error queues via a web portal. Review and decipher invoices. Respond to queries from Suppliers and internal Teams to resolve issues with invoice payments, statements, and account details. SKILLS AND EXPERIENCE… Sound knowledge of vehicle maintenance authorisation process and systems Ability to resolve problems through to complete resolution for customers/suppliers in a timely, effective manner Solid communication skills both written and verbal Solid Word and Excel skills Experience in accounts payable, data entry and general accounting tasks WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.