If you love the 4X4 industry and customer interaction, then join the TC Boxes team as our next Customer Operations & Admin Assistant T.C Boxes are expanding and looking for some outgoing and enthusiastic individuals to join their Customer Experience team. If you know how to talk to people, can problem-solve and know your way around a computer, this could be the role for you About Us T.C Boxes was born with the simple objective of providing safe, reliable and secure storage solutions to tradies of Australia. As T.C Boxes grew, they found it was not just trades who needed toolboxes, Campers need canopies, hunters needed dog boxes and a few of us just needed somewhere to put things on the ute. T.C Boxes product range has continually developed over the past 3 years to be the most extensive toolbox and canopy range in Australia. The role will involve: Handling the Warranty department of the business Facilitating courteous and customer-focused engagement to drive fair outcomes Supporting general customer enquiries to the business via both phone and email Communicating with customers in a timely manner and in line with service expectations and performance objectives Supporting the business with various administration and customer service based duties We are looking for someone who can tick the following boxes: Experience in customer service Comfortable with resolving customer disputes in an empathetic and professional manner Exceptional conflict and dispute resolution skills Confident in decision making Highly organised and able to manage multiple tasks Basic to moderate administration experience, including sound knowledge of the Microsoft Office Suite (Outlook, Excel, Word, Teams, etc) Experience in the motor industry is not essential but will be highly regarded What we are offering: Competitive salary A friendly team environment Learning and development opportunities Our hours of operation from our office are Monday – Friday: 8.30am – 4.30pm What’s Next? If this sounds like you and feel that you can contribute to T.C Boxes, we are eager to hear from you