We are one of Australia's leading retail property groups, who are reimagining the way Australians live, work and play. We own and manage some of the most recognisable and loved retail destinations across Australia and are evolving to transform our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Role purpose The key purpose of the Retail & Brand Experience Manager is to foster strong retail partnerships and execute both the 'Retailer First' retail engagement strategy and the centre's marketing strategy to maximise the net property income, customer experience, trade results and value of the centre in line with the Vision Strategy Action Plan (VSA). Effective tactical execution of key marketing activity and campaigns will deliver the marketing objectives for the centre and drive the best customer experience for the centre's community. What will you bring? You will be an experienced commercial or retail industry expert with a strong working knowledge of retail legislation, leases and retail fundamentals, and broad competency in modern results driven marketing. Alternatively, you'll have a comparable business background in hospitality, resorts or destinations where an exceptional consumer experience is vital. You will have a proven background at building and maintaining strong relationships with retailers and consumers at all levels, the local community and stakeholder groups within the community. You have a passion for enriching community experience through creating Centres where people love to connect. You have outstanding interpersonal, communication and negotiation skills and a proven track record working with identified customer segments and sales categories, driven by a good understanding of the local competitive landscape and key customer insights. This will require: Strong relationship management Understanding of the retail landscape Event implementation and management skills Proofreading and editing skills Interpersonal and strong verbal and written communication skills Customer service skills Financial acumen and proven performance to drive value and commercial results. Strong organisational, compliance and time management skills Ability to work as a part of a team and develop/ maintain strategic relationships Known for your passion and experience in continually nurturing customers (retailers & consumers), understanding their needs and always delivering on the consumer experience, your desire to live and breathe the Vicinity brand will see you succeed in this role. A relevant tertiary qualification is preferred. What will success look like? We Imagine a Better Way You are a champion for and consistently role model Vicinity's values and behaviours You are a competent and organised team member able to work independently and apply your marketing knowledge to enhance the Centre's marketing plan with tailored, localised activity and implement it with excellence You always adhere to Vicinity Marketing's Playbook and ensure compliance We Embrace Difference You influence and support diversity, challenging assumptions to foster a capable flexible working environment You proactively seek out diverse views and adapt to the organisations needs to make better business decisions You incorporate your knowledge and understanding of the broader Vicinity community and adapt your communications to meet the needs of our customers We Always Collaborate You effectively connect and engage with people and teams at the Centre, across the region and at a National level to drive real business results You drive the delivery of the Centre marketing plan in a seamless and confident manner through effective collaboration You proactively consult, engage and listen to all team members and make sound decisions in a transparent manner Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes: Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Internal mentoring program Generous Parental Leave Our values cultivate a culture that encourages our 1,200 team members to be adaptable, agile, resilient and passionate. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: talent.acquisitionvicinity.com.au Phone: 61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.