Position overview The Assessment Administration Officer role is responsible for case managing matters received by Complaints and Statutory Referrals, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, referrals and notifications from building surveyors and initiating the appropriate course of action in accordance with the relevant legislation and VBA guidelines, as well as ensuring compliance, issuing of education or warnings, triage for investigation, referrals to other agencies. The role will also provide a range of administrative support to the Team Leaders and team including management of inboxes, lodgement of complaints and termination applications, identification and actioning of priority matters, responding to enquiries, liaising with a range of stakeholders, delivering the VBA's customer service imperatives, maintaining relevant case management systems. What we are looking for: Ability to provide end-to-end administration of case management of complaints and other functions Experience in use relevant legislation, regulations, policies and guidelines to determine and undertake the appropriate course of action Sound knowledge on how to produce a range of business correspondence and reports Contribute to continuous process improvement VBA Commitment The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background. We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now What you can expect: Flexible work arrangements with a hybrid, work from home and office model A competitive salary How to Apply: We require you to upload: A detailed copy of your resume A cover letter briefly outlining your relevant experience and what attracted you to the role Please note: Only electronic applications submitted via careers.vic.gov.au will be accepted.