Great that you're thinking about a career with BSI Job Title: Subscription Administration Apprentice Location: Chiswick About the role Are you ready to jumpstart your career at a Globally recognized company? If so, BSI is looking for a motivated, responsible, eager individual to join the Subscription Support Team through an 18-month Subscription Administration Apprenticeship. In this apprenticeship you will be providing customer service administration to subscribers of BSI's products as well as the sales team. Alongside the role, the individual will complete a Level 3 Business and Administration apprenticeship. The qualification is expected to be achieved within 18 months, after which the apprenticeship ends. Throughout your apprenticeship you will be supported by members of the wider team to make sure your time with us is successful. Responsibilities: Manage the administration of subscriptions and their associated accounts, via email. Input customer information into our internal systems to generate accounts, raise quotes and process new and renewal orders and invoices. Ensure all customer contact is logged accurately on relevant systems. Raise credits, refunds and validate payments. Responsible for generating and processing daily reports Process ad-hoc administrative duties as required. To be successful in the role, you will have: Excellent attention to detail Ability to respond to queries politely and promptly, dealing effectively with challenging situations via email & chat. Proactive and organised mindset. Ability to prioritize tasks BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Do you believe the world deserves excellence? We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in. Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark. Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company. If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family D&I Policy BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive. If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner. Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.