We are looking for a Customer Service Representative / Helpdesk Operator within the Ventia Operations Centre (VOC). We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes. The Helpdesk Operator role is located at our office in Cremorne, VIC. We work closely with a diverse range of customers who are active participants within the emergency services. We provide a transcription service as well as deployment of devices to our customers. The Role: Helpdesk Operator - Monday to Friday 38 hours per week - Cremorne, VIC What is on offer: Join our hub for emerging talent Fantastic, collaborative, supportive and fun team Opportunity to learn from industry experts who have a wealth of knowledge Free coffee and snacks Access to VenPerks - Ventia's employee benefits platform A great central location close to public transport You can expect to: Respond to inbound/outbound calls Process work via phone and emails Providing a positive customer experience Matching customer needs to solutions Manage the customer experience through dispatching work orders Case management of service outcomes/managing urgent or high priority work order needing fast resolution Maintain and update various databases, spreadsheets, and documents What you bring to the role; Previous experience in one of the above-mentioned roles with a strong passion for delivering quality customer service Proven ability working within a similar environment working with multiple customers Must be tech savvy, have strong computer application skills; MS Office, SAP or similar, please note this is not an IT Helpdesk role Be able to lift 15kgs cartons Resilience when dealing with challenging activities You bring your best to work every day The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. Diversity Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI, Women, Veterans and spouses and people with disabilities. What We Offer You Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more. How to Apply Click the apply now and you will be redirected to our careers page to register your details. Position Reference Number: 158039 Job Segment: Help Desk, Information Technology, Customer Service Representative, Banking, Technology, Customer Service, Finance