WOW Recruitment are seeking Customer Service Representatives to join the team at a fast growing Financial Technology company based in Sydney CBD. Whilst the company goes through a high growth phase - this means their team is growing Join a company with modern offices in the heart of the CBD, with a fantastic team culture What’s in it for you? Fantastic opportunity to join an ASX listed and fast-growing FinTech company within ANZ Friendly and sociable team, modern, spacious offices with ping pong table, food and drinks Convenient CBD location Commissions and bonuses Progression opportunities and leadership development Secondment opportunities for your growth and development About you: Previous experience in a phone based role with client retention experience highly regarded, open to retail and hospitality experience Excellent written and verbal communications skills An ability to maintain positive, empathetic, and professional attitude Ability to problem solve in a timely and confident manner A background in banking or financial products or a start-up tech environment You will be a flexible person who is able to pivot for projects Able to handle challening conversations occasionally Retentions experience highly regarded If you don't have the above experience - but have a positive attitude and strong communication skills - do still apply The role: Address business customers' queries, troubleshoot issues, and ensure prompt resolution.through inbound and outbound calls, as well as emails. Engage with non-transacting customers, address concerns, and facilitate transactions. Handle customer cancellations with the aim of resolving issues and retaining customers. Review reports and develop action plans to proactively retain customers. Provide education to merchants on product features and basic terminal usage Office based with flexibility Full time, permanent position for Permanent Visa holders or Australian citizens Apply Now If you are a Customer Service Representative looking for your new role, get in touch with Caitlin - caitlinwowrecruitment.com.au 02 8320 0683 and the WOW team by clicking APPLY today