Our client, a locally owned and operated business, with over 30 years of experience in the refrigeration and air conditioning industry is seeking a dynamic and organised individual to join their team as an Administrator. As an integral part of the company, you will play a crucial role in ensuring the smooth operation of daily administrative tasks. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys working with diverse responsibilities. RESPONSIBILITIES Contacting customers and rescheduling appointments as necessary. Answering incoming calls, addressing customer queries, and scheduling new jobs. Invoicing jobs from the previous day and generating new quotes when necessary. Coordinating maintenance runs for contract work and ensuring their validity. Communicating with technicians to manage their schedules and address any deviations from planned timelines. Learning and implementing warranty processes, including lodgements and claims. Quoting and processing purchase orders for jobs. Assisting with stock returns, maintaining spare parts stock levels, and keeping accurate inventory records. QUALIFICATIONS Prior experience in an administrative or office support role is essential. Excellent organisational and time management skills with the ability to multitask effectively. Strong verbal and written communication skills to interact with customers and internal staff. Proficiency in using computer applications and the ability to learn new programs quickly. Attention to detail and accuracy when dealing with customer orders, quotes, and invoices. Demonstrated ability to work independently as well as part of a team. Flexibility and adaptability to handle changing priorities and tasks in a dynamic environment. For more information, please contact the team at ESE Consulting at 03 5442 6676 or email us at applyeseconsulting.com.au. Concerned you don’t meet every requirement? If you are excited about this role, but your experience does not align perfectly with the job description, we encourage you to apply anyway. You might still be the right candidate for this or other similar positions we are currently recruiting. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact ESE Consulting (Bendigo) Pty Ltd on 03 5442 6676, quoting Ref No. 191032721910213. ESE Consulting is an equal opportunity employer and embrace inclusion and diversity in the workplace. We encourage people of diverse backgrounds to apply for roles including but not limited to Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, LGBTIQ and people with a disability.