Seeking a Dynamic Client Relationship Manager to Elevate Customer Success Role Overview : We are on the lookout for a proactive and skilled Client Relationship Manager to join this dedicated Account Management team. This role is crucial in nurturing and expanding client relationships, ensuring high levels of satisfaction and loyalty, and driving the successful adoption and utilization of our services. Key Responsibilities : Train and onboard clients, emphasizing the strategic benefits and comprehensive solutions the platform offers. Execute retention strategies to foster long-term loyalty and satisfaction. Engage actively with clients through calls, emails, and webinars to promote our services. Monitor client usage, anticipate potential issues, and swiftly resolve any challenges to maintain service excellence. Drive sales through effective up-selling and cross-selling during client interactions. Provide high-impact communication and build strong, productive relationships. Who You Are : Experienced in client relationship management, with a strong sales disposition and a track record of high performance. Skilled in training, with an ability to explain complex systems in an accessible manner. A resilient multitasker who thrives in a fast-paced environment. Excellent communicator with a persuasive phone manner and robust problem-solving skills. Familiar with Microsoft Office, Salesforce, and ideally, have knowledge of legal and/or conveyancing processes. Why This role? : Impact: Your work directly influences client success and satisfaction. Growth: Opportunities for professional development in a supportive environment. Culture: Join a team where passion, initiative, and a drive to make a difference are valued.