The Company Join this esteemed healthcare organization. As a registered educational institution, this organisation plays a pivotal role in training future healthcare professionals and contributes significantly to medical research under experienced leadership. Elevate your career with this influential healthcare institution The Role This is a contract role that's likely to be 6 months in duration, during which time you'll work through the following deliverables: Centralising and optimising the customer service function (this includes front desk reception, administration, patient administration, scanning, complaints handling, email handling, medical typists, billings, etc) across multiple sites Developing a procedure manual Process mapping each role and cross training of staff Develop KPIs (business and team) that don't place additional strain on the team Identify opportunities for efficiencies and engaging the team to trial them Developing onboarding process and training manuals for the team About You As the successful candidate, you're well experienced in customer service and have worked at least at a team leader level. You are experienced in workflow process improvement, are capable of reviewing something, pulling it apart, and implementing a process that has the customer experience (internal and external) at it's core. In addition to the above, your style engages staff and takes them on a transformation and improvement journey, you can build a culture of safety and trust with the team, along with innovation, continuous improvement and a growth mind-set. Experience in medical administration is a plus, and you have knowledge of the Australian healthcare system (how Medicare and Healthfunds work). Experience dealing with insurance claims is beneficial. To Appy Interested in applying? We'd like to hear from you Simply, send us your resume by clicking on the apply button below. Please note your application will be assessed within 3 working days in which we will only get in touch with shortlisted applicants. Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.