Customer Service Manager — Brisbane CBD, Brisbane

Job details Position status Permanent Position type Full-time Occupational group Administration Classification AO5 Workplace Location Brisbane - South,Gold Coast Job ad reference QLD/558014/24 Closing date 26-Apr-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Maree Uhlmann Contact details Phone: 07 3034 9801 Access the National Relay Service Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities. Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning. An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network. Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives. Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities. Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively. Lead, model and foster professionalism, accountability and ethical behaviour. Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to Applications to remain current for 12 months. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Multiple positions available. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. DHLGPW applicant-guide 1 (Word, 1.00MB) 558014 24 - Role Description (Word, 1.01MB)

Applications close Sunday, 19 May 2024
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