Advertised Vacancy Number: DOE890952 Previous applicants deemed suitable in process DOE824234 need not reapply. Appointment Pool Workforce Supply, Mobility and Reform is seeking to establish a pool of Customer Service Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during 2024 and up to the end of June 2025. Appointments can be made from the pool at any time for commencements within 2024, up to the end of June 2025. The Role and our Branch The Customer Service Officer provides administrative support for staff attraction and retention programs, including maintaining records and databases, correspondence management and the preparation of resources. You will manage customer enquiries from applicants, employees, principals/line managers and other stakeholders by providing advice and information on staff recruitment and employment matters, including eligibility, assessment of qualifications, salaries and benefits. We encourage all applicants with diverse professional experiences to apply. Suitable applicants will develop and maintain positive working relationships with internal and external stakeholders that promote staff attraction and retention programs and the directorate’s recruitment and employment services. You will assess teacher eligibility, qualifications and requests for recognition of prior service to determine commencement salary. Cultural Diversity The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Your written application will be assessed against the following Selection Criteria: 3. Demonstrated well developed skills in data management, statistical analysis and in presenting and reporting of data and other information. 4. Demonstrated well developed organisational skills with the ability to coordinate human resources projects or strategies. Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process. Remaining selection criteria can be found on the attached Job Description Form (JDF). For a full outline of the role responsibilities and selection criteria, please refer to the JDF. It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy. All inquiries are welcomed Please contact Yusof Manaf-Hassan, Principal Consultant by telephoning (08) 9264 4880 or emailing yusof.manaf-hassaneducation.wa.edu.au Application Instructions All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time. Your application should include: A maximum two (2) page statement addressing the selection criteria listed above, in context of the role and business needs of the branch A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager. After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4127. If you are having difficulty submitting your online application, please phone (08) 9264 8666 for assistance. Eligibility and Training Requirements Employees will be required to: provide evidence of eligibility to work in Australia for the term of the vacancy complete the Department’s induction program within three months of commencement complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter. complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement complete any training specific to this role required by Departmental policy consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment The Department applies a four (4) day breach period to this selection process. Applications must be submitted before 4.30pm (WST) on Monday, 6 May 2024. Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted. APPLICATIONS MUST BE SUBMITTED ONLINE PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED