Mandurah Branch Part time – 15 hours per week With branches across the nation and employing more than 700 staff, Beyond Bank Australia is one of Australia's largest customer-owned banks and the first B Corp accredited bank. Interested in joining a purpose driven-organisation and a bank that was recently recognised as one of the best in Australia by Forbes in the World’s Best Banks in 2022? Why work for Beyond Bank? A flexible, inclusive and diverse environment Opportunities for professional growth Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services 3 paid Work Life Balance days per annum Paid branch flexi leave 2 paid Community Volunteer days per annum Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program. The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. We currently have an exciting part-time opportunity available to join our team in Mandurah. Reporting to the Senior Relationship Manager, you will operate in a collaborative environment, delivering a distinctive customer experience. Job Description Key Responsibilities (but not limited to): Manage enquiries to provide caring and personalised solutions for our customers Complete Beyond Bank’s Lending Accreditation program Provide an exceptional experience for our customers Be part of a knowledgeable and high achieving team Manage all facets of our customer’s financial requirements Collaborate with specialists in the business to deliver the best outcomes for customers Possess a team player attitude and perform general branch duties as part of your role Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long term needs and aspirations. Desired Skills and Experience We are looking for people who are: Able to engage and assist customers either face to face and/or via outbound calling to identify short, medium, long term needs and aspirations. Experienced in customer service environment Have passion for building lasting customer relationships and serving the local community Thrive in a high achieving team environment Possess excellent problem solving and analytical skills You will need: Demonstrated experience in retail banking or customer service environment Commitment to success and a strong work ethic Excellent problem solving and analytical skills A passion for building lasting customer relationships and serving the local community For more information, please contact recruitmentbeyondbank.com.au Please be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking. This is an opportunity to join a values-driven organisation that offers the opportunity for you to grow your career. Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels. Applications close COB 25/04/2024 As a certified B Corp we are using our business as a force for good.