Customer Service Advisor (Casual) Be part of one of the most innovative companies in Australia A place to be yourself and thrive About Us Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers. We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we're a true global player. Committed To SaferGambling Our commitment to safer gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally. About The Role Here at Sportsbet, we're customer obsessed, so we're seeking people who share our same passions for customers. Joining our Melbourne based Contact Centre, you'll get the chance to support some of the largest global sporting events across the calendar. We want to give our customers a "best in class" experience, so by bringing customer services experience and pairing it with our great training and development, we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out. Weekends, evenings, and public holidays are a busy time for us as these are often when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours. As we love to have fun, we always make sure that these days are full of atmosphere, so where else would you want to be anyway? Responsibilities Include: Field telephone betting and general and premium inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes. Capture information into our customer database and utilising your written communication skills to create easy to read notes for others Have an open mind to learning new systems and skills, whilst thinking about our customers, having fun and thinking about our customers once again Successful Candidates MUST be available for full-time training over a 2 week period (including Saturdays) The Perks We work hard and play hard, so along with competitive rates, here's some of our other perks: Genuine flexibility with a hybrid working policy A vibrant office environment with Table Tennis and Pool tables and enough TVs to watch all live sport, Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day) Career development opportunities Access to our Employee Assistance Program and a Circle In membership Our Focus on Diversity, Equity & Inclusion We're an inclusive employer who welcomes you for who you are, as you are - so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail. If you think you'd be a great fit but don't necessarily meet everything in the , please still get in touch. Read more about our contribution to Flutter's global Positive Impact Plan. Need To Work Flexibly? We know flex means different things to different people, let us know how we can support you to be your best. Ready to bring excitement to life? Apply now We encourage you to apply as soon as possible as we review candidates within 1-2 weeks of advertising.