About the role We currently have a 12 month maternity leave contract available within our Digital Product Delivery space. As a Senior UX Designer, you will support both our Digital Product Delivery team and project teams to design and deliver end-to-end user experience across digital products. You will be passionate about what matters most to customers and thrive on designing seamless, user focussed digital experiences. You will also be a passionate collaborator, working with stakeholders, Business Analysts, Project managers, UI designers, content planners and developers to solve customer and business problems. This full-time position is based in Balcatta, with the opportunity to work across our Leederville office as well as work from home, which means you'll have more time for the important things in life. Other benefits include but not limited to; Social Club, Mental health Wellness Leave, On-site gym, Salary packaging, Professional development opportunity. What the role will involve: You will drive the strategic vision and design of new digital products and experiences for our residential and non-residential customers. Deliver required digital experience outcomes arising from the organisation's CX, digital, channel, content and customer technology strategies. Drive and collaborate on user research and usability testing to understand customer behaviour, refine design approaches, and validate solutions. Planning and managing UX project delivery and BAU tasks autonomously Facilitate design thinking workshops and business subject matter experts to identify issues, solutions and to synthesise requirements. Work alongside Business and Systems Analysts and vendors to understand system structure, capabilities and constraints to design viable user flows, wireframes, concepts and designs. Use research insight & data to understand user pain points and translate them into new digital experience. Work with agile, cross-functional project teams to design and deliver value for the customer as part of end-to-end, omni-channel experiences. Manage and set online user experience standards for consistency aligned to the Corporations' strategic objectives and industry best practices. Key skills and experience: Substantial experience in UX design Tertiary level qualification in a relevant and related discipline. Relevant UX design experience across complex web, portal and mobile experience projects. Demonstrated experience with design and prototyping tools to create a wide variety of deliverables, including flow maps, wireframes, mock-ups, and prototypes. Demonstrated experience in delivering successful digital customer experience projects and initiatives. Demonstrated experience in creating and maintaining of design systems in Figma and Adobe XD Awareness of digital strategy in support of business objectives and customer requirements. Solid understanding of design thinking and agile development processes and methodologies with a strong focus on human centred design, ideally in a large and complex organisation. Proficiency in workshop planning and facilitation. Understanding of web accessibility including WCAG 2.1 standards As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check. Applications close 28th April 2024. Our commitment to a diverse and inclusive workplace: Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy. We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce. We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources. We encourage applications from our key priority communities - Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes." Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at recruitmentwatercorporation.com.au or 08 9420 2000. To learn more about our commitment to diversity and inclusion please visit our website. '524572