Job Description What it means to be apart of our team: Fully paid comprehensive training: We will take you through our 4 week training period, where we teach you everything you need to know WFH Options : After you've practised what we teach, you can work from home 3 days per week Brand new office: When working in office, you will be in a brand-new space located on Bourke Street Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business Be apart of the TSA Way: You'll be providing support to every day Aussies that are in a difficult situation, within a collaborarive environment. You'll be rewarded and recognised for your hard work. What you'll do: Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution Liaise with suppliers and repairers to validate, assess and repair property insurance claims Provide empathy and understanding to your customers through effective communication skills Take ownership, show confidence in your ability to de-escalate any customer grievances Be available when our customers need us, flex to the hours that are required