Family-owned Mancell Charter Accountants strive to assist their clients with an approachable, collaborative, innovative and valued focus. Join the team as their Office Administration Manager to lead the day-to-day operations and administrative duties. Supporting the Practice Director in fostering an exceptional working environment and providing exceptional customer service to their long-standing clients. This temporary opportunity is offering work life balance with 4 days (Monday to Thursday) full-time hours with the potential to go permanent after 6 months. This centrally located office is a 4-minute walk from Glenferrie train station offering a peaceful and welcoming environment and training provided from the Practice Director. Key Responsibilities: Create client experience by greeting clients, managing incoming and inbound calls ensuring a professional and welcoming environment. Coordinate and schedule meetings to ensure seamless logistics and timely communication. Lead the general office administration duties, including filing, monthly and quarterly reports, banking, tax lodgments, banking and invoicing and maintaining CRM and meeting register. Supporting the team with client communication, managing document flow, and preparing comprehensive Client Packs to enhance service delivery. To be successful in the role: Administration experience and customer focused approach with very high standards, attention to detail and problem solving. Verbal and Written communication skills are essential to deliver clear and smooth letters, reports, and presentations. An intermediate level of Excel skills and prior knowledge of Infinity Portal is favourable but not essential. If you think this is your next opportunity, please 'apply now', or if you would like a confidential discussion, please give Jennifer Hall or Michael Naylor a call on 03 9828 6565.