World class dental organisation looking for a Customer Service/Technical Support Coordinator to join this small team of healthcare industry pioneers THE HEALTHCARE COMPANY YOU WOULD BE JOINING This organisation is the world's largest manufacturer of professional medical products and technologies in their niche therapeutic area. They empower clinicians all over the world to provide millions of patients with best-in-class care. They transform medical care to improve health and are proud to be a preferred partner for medical practices, clinics, laboratories, and distributors worldwide. WHAT’S IN IT FOR YOU? They work very hard to deliver industry-leading products and services to provide the best care for patients, and they believe their customer’s success begins with their employee’s success. They are driven by their dedication to innovation and are committed to pushing forward, which is made possible through high-performance coaching and programs for their people. Join their team of industry pioneers that are shaping this niche healthcare field globally. THE OPPORTUNITY, WHAT YOU WILL LEAD & GROW 12-month customer service/technical support contract. Provide first-level response for customer enquiries to the Technical Service department. Offer back-office support to Technicians. Maintain the technical service software’s scheduling calendar for technicians to facilitate scheduling. Develop efficient work practices to control company costs while ensuring customer satisfaction. Foster a culture of helpfulness and assistance, garnering positive feedback from both internal and external customers. Promote the company’s products and services, provide swift support to customers and technicians, and ensure accurate and timely invoicing. Drive preventive maintenance business by coordinating with clients for annual equipment servicing bookings. WHO ARE WE LOOKING FOR? Customer service experience in a similar role. Experience with accounting software, preferred but not mandatory. Excellent communication skills both written and verbal. Australian work experience and full working rights with effective English communication skills, both written and verbal. Fully vaccinated against COVID-19 is necessary. Interested? Please apply now or call Nicole Villanueva on 0414.919.461 quoting reference number 3615. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.