At Amazon, we’re building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. The Flex Australia team is looking for a dynamic and experienced Sr. Program Manager to join us and help improve the DP experience. A successful Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills, and stellar project management capabilities. To be successful, you must also have very strong communication skills, both written and verbal, as you will own communicating program progress very crisply in various business reviews. This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of tens of thousands of DPs through product, and program interventions? What innovative products and strategies will help solve their pain points? How can we substantiate those pain-points through quantitative deep dives and secure leadership alignment across tech and business? If these types of questions sound interesting, we want to hear from you. This role requires formulating strategies driven through in-depth analysis and due diligence considering legal, product, program, public relation, and communication points of view. Few of the changes this role will recommend are irreversible in nature and will impact tens of thousands of DPs, so you will analyze data and insights from various channels to diagnose process issues, identify improvement opportunities, and partner with technology teams to deliver new features or tools. Stakeholder management is a substantial element of the role and daily bandwidth. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance solutions. This role is available in Sydney, Melbourne or Brisbane, with Sydney as the preferred office Key job responsibilities • Define Amazon Flex Australia DP experience strategy, roadmap and operational plans. • Leveraging various deep dives, prioritize actions to improve DP satisfaction, engagement and commitment to Flex programs. You will be responsible for structuring the findings into a business case that supports the project plan and defines the next steps. • Lead and deliver innovative product/operational initiatives to drive step changes in DP experience and remove DP pain points and barriers • Directly influence and collaborate with WW DP experience, product, and technology teams • Own the operational performance and all metrics/KPIs for DP satisfaction with other organizations in Amazon • You will be required to have clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements. • You will retrieve and analyze data and insights to solve business problems at their root, stepping back to understand the broader context • You will monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program We are open to hiring candidates to work out of one of the following locations: Melbourne, VIC, AUS | Sydney, NSW, AUS