About us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal. About the role The Member Support Officer(MSO) role reports to the Member Support Coordinator and is responsible for providing high-level administrative support for Tribunal Members. The MSO will: Proactively and efficiently provide administrative services under the directions and guidance of the Member Support Team Leader, to deliver effective support to Tribunal Members for sensitive and complex legal matters. Work collaboratively across the broader Hearing Services teams, providing assistance where required. Contribute to team projects and service delivery initiatives that seek to improve processes and the quality of support provided to Tribunal Members and other business units. Fast-paced varied role with the opportunity to work with a wide range of people in a small team. CBD location, close to Southern Cross train station You will learn the backend of VCAT in action Fast paced, excellent learning opportunities About you To ensure success in the role you will: Highly organised, with good common sense and judgement to manage competing priorities, and flexible and adaptable to changing demands Strong word processing and administrative skills with a keen eye for detail Able to identify improvement opportunities in systems and processes to improve efficiency and drive change Possess well-developed interpersonal and negotiation skills to build rapport and work effectively with colleagues across various departments Have the ability to plan and prioritise tasks in a fast-paced environment with good attention to detail Experienced in Microsoft Office and quick to familiarise yourself with new databases and systems How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume a short cover letter response to the role type option at the end of the online application form Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase the participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Talent Acquisition team. careerscourts.vic.gov.au