Opportunity to join our central-Canberra clinic to support clients accessing sexual and reproductive health services About us: We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in Australia. MSI Australia is the only national accredited provider of abortion, contraception and vasectomy services, and the country’s longest running provider of tele-abortion. We have a client-centred approach empowering our purpose of your choice, made easier. MSI Australia is the country’s largest independent abortion provider, and a leading advocate for reproductive health solutions. MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support. Our clinics and telemedicine services provide support for over 25,000 clients per year. Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total wellbeing of our clients is supported at every stage. The role: The Medical Administrative Assistant role provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey. The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies. Hours of work: Casual position Weekly or fortnightly shift available During period between 28 September 2024 and 7 November 2024, increased availability would be required, working 3-4 shifts per week. Your Responsibilities: Reception : Excellent customer service and interpersonal skills Provide a professional, supportive and safe environment for admission of clients to the hospital Professional phone manner, management of inbound phone calls and efficient transfers of calls to correct team members Ability to maintain client privacy and confidentiality of a high standard at all times Ability to confidently manage client enquiries and complaints Ability to identify client needs and escalate potential risks to the Clinic Manager Data entry: Understanding the importance and ensuring data accuracy in all internal computer systems is maintained Accurate data entry of client demographics and government benefits Ability to summarise, edit and print discharge summaries and documents from internal computer systems Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record Medical records Ensure client details in internal computer systems are complete and print client labels for clinical staff Aware of privacy principles, risks and client rights in healthcare Scan complete medical records to Dox (QLD) Prepare copies of medical records for clinical staff as requested and archive records as appropriate. Be familiar with all policies and procedures relating to Health Information Eligibility Check/Medicare/Private Health/Invoicing/Billing: Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment Ability to perform Medicare eligibility checks through internal computer systems Ability to perform automatic and manual invoicing via internal computer systems Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts Allocation of payment, ability to generate a receipt for clients as required Processing end-of-day banking reconciliation Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification Additional areas of work: Order stationery and clinical consumables as required Liaise with suppliers, clinical providers and contractors Data entry into internal computer systems when medical records are archived Ensure client confidentiality of the highest standard is maintained at all times Awareness of client wait times and competency in escalating potential risks to client wait times to Clinic Manager Attend training and complete mandatory competencies as required. Required Skills and Qualifications: A Pro-choice advocate Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable) Experience in a client-focused healthcare environment Desirable to have involvement in maintaining medical records Knowledge of private health insurance/healthcare billing Excellent written and spoken communication skills Written and spoken English language skills Effective time management and prioritisation skills Adaptability, Teamwork and Collaboration Self-Regulation and ability to prioritise Benefits of working at MSI Australia: We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 4-5) Generous salary packaging options up to $9,010 $2,650 meals and entertainment, Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance, Family friendly and flexible working arrangements, Up to 12 weeks company paid parental leave, Employee Assistance Program, Discounted clinical services for you and your immediate family members. Employment Requirements: Provision of two professional referees, Be prepared to undergo a National Police Check, prior to commencement, Be prepared to undergo an International Vetting Check, prior to commencement, Evidence of current COVID-19 vaccinations and declaration of full immunisation history, Evidence of current working rights in Australia. Position enquiries: For further information regarding this position, please contact: recruitmentmsiaustralia.org.au Application Support: Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ people. Should you require any support with this application, please contact: recruitmentmsiaustralia.org.au