Do you have a Reception or Customer Service background, an outgoing & driven personality & the desire to join a fast-moving organisation? Are you ready to embark on a dynamic journey with a vibrant team? Join our team in a role that promises excitement, challenge, and growth. We're seeking an individual with Customer Service experience who thrives in a fast-paced environment and exudes an outgoing and driven personality. Located in Doncaster, you'll say goodbye to city traffic and hello to a fantastic team environment. About the Role: Our ideal candidate would love to be challenged by a busy and diverse environment with a strong customer focus. This role and will suit somebody who is pro-active, organised and can work well under pressure. This role will be responsible but not limited to: Navigate varying client portals to assist with maintaining compliance. Manage and respond to client communication. Distribute communications to the relevant internal stakeholders in a timely manner. Provide feedback to internal stakeholders and clients for escalations. Conduct weekly audits to ensure seamless claim progression. Collaborate effectively with internal stakeholders to ensure seamless communication for alignment of organisational goals and objectives. Regularly update internal systems to ensure notes are current. Handle inbound calls from a diverse customer base. Cultivate and maintain client relationships with care and professionalism. Create positive experiences for our valued clients and customers. About You: Are you passionate about providing exceptional customer experiences? We're looking for someone with: A background in customer service A confident and professional manner Exceptional communication and interpersonal skills The ability to thrive under pressure Proficiency in computer literacy A positive can-do attitude with a commitment to driving great experiences for our customers Share your knowledge and expertise with others, guiding them toward success and fostering a culture of continuous improvement within the team. Exposure to office-based roles is beneficial, but not necessary Previous call centre experience is advantageous, but not essential Prior experience in the insurance or construction industry is a plus, though not mandatory What's in it for You? Unlock your potential with comprehensive training provided by our dedicated team and supportive leaders. Join a welcoming and passionate team culture where your efforts are recognized and celebrated. Enjoy an array of benefits, including: Support and mentorship from experienced managers Opportunities for future career progression Exclusive discounts on technology, cars, fashion, and leisure Access to cutting-edge technology and a modern office environment About Us: As one of Australia's premier building and construction companies, Johns Lyng Group boasts over 60 years of excellence. With a reputation for transparency and honesty, coupled with highly talented business units, we've experienced tremendous growth. Join us in shaping the future of customer service excellence. Apply now and embark on a rewarding journey with Johns Lyng Group. Please note: A criminal background check will make up part of the recruitment process.