About US At UniSuper we hold the life savings of our members in our hands. This means we are after people passionate about performance excellence and delivery looking to make a meaningful difference for today and tomorrow. You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing. The opportunity This is a great opportunity to guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel. Further responsibilities will include: Working closely with the Assessors to assist in the collection and provision of information Being the first port of call for all members enquiring about a claim and issuing relevant documentation Managing all administration tasks such as mail, archiving and managing the mailbox Arranging tele claims interviews and conducting surveys at the end of the claim process Identifying process improvements to ensure the claims service is always at Best Practice Facilitating the Underwriting request throughout the duration of the application/request About you We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity. Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times. We are seeking candidates who are comfortable providing customer service to a consistently high standard. Ideally you will also possess: Proven experience in a customer service managing complex enquiries, ideally with knowledge of all claim types including - Death, TI and Disablement claim processes Previous experience referring to trust deeds and insurance policies Exceptional interpersonal/team skills that require a high standard of empathy, professionalism and respect What US offer We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include: A personal development budget of $1500 to support employees in their professional growth Exceptional parental leave to support employees in balancing their work and family responsibilities Mental physical and financial well-being initiatives At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed. Think Great. Create Great.