An exciting opportunity exists for a fixed term part time Customer Administration Officer Part Time Customer Administration Officer, Moranbah About the Position: An exciting opportunity exists for a fixed term part time Customer Administration Officer in our Water and Waste Directorate based in Moranbah. This part time role will conclude in December 2025 . Reporting to the Team Leader – Customer Administration this position provides customer service and administrative support to the Water and Waste Directorate. The Water and Waste Directorate (W&W) is an integrated, multifaceted service responsible for managing and maintaining safe, quality water supply, reliable wastewater collection and treatment service, and waste management functions and operations for the Isaac Regional Council communities. These services are managed in alignment with regulatory and legislative requirements. In this position, some of the duties you will be responsible for are: Provide excellent customer service to clients and customers, resolving queries where possible and ensuring the requirements of the Customer Service Charter and W&W Customer Service Standards are maintained; Assist in providing financial assistance, including requisitions and task numbers, orders, expenditure reports and budget control reports; Assist in compiling meeting reports, taking meeting minutes and allocating actions in Council systems; Maintain and monitor plumbing and other requests and update status’ in Council systems; Provide administrative support, including word processing, spread sheeting, data entry, drafting of correspondence, photocopying and general office duties to assist in the efficient running of the W&W Directorate; Ensure compliance with the Integrated Management System (IMS) to Safety, Environmental and Quality Standards and assist the W&W Directorate to continuously improve their processes. For this position we offer: Competitive hourly rate ranging from $36.95 - $40.57 (Stream A Level 2 - 3) Minimum 28 hours per fortnight on a rotating roster, as follows: Week 1 (6th May) – Thursday 8.30am-5pm, Friday 1pm-5pm Week 2 (13th May) – Monday 8.30am-5pm, Tuesday and Wednesday 1pm-5pm Fixed term ending December 2025 5 weeks annual leave plus 17.5% loading (pro-rata) Up to 13.5% super in accordance with IRC’s Certified Agreement Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits Active Social Club Subsidised gym membership Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g., upskilling through education, qualifications, etc.), and much more About You: We are seeking an enthusiastic person who possesses: Minimum Certificate III qualifications in Administration/Business, or equivalent level of expertise and experience to undertake the range of activities required. High-level administrative and computer skills, including previous experience in word processing, spread sheeting, data entry, drafting of correspondence, photocopying and general office duties. Customer service skills, including experience in the documentation and following up on un-actioned requests. A current C Class Open Australian Drivers Licence. What it’s like to Work with Us: As a progressive employer of choice, we know that flexible work arrangements, employee benefits and workplace recognition is important to our people, and we strive to deliver a team culture where staff feel valued and accommodated. Now is the time to join our team The Isaac Region offers residents the ultimate in both ‘tree’ and ‘sea’-change lifestyles. The region’s towns are vibrant, friendly country communities boasting modern and convenient services with plenty to see and do. Families value the region as a great place to raise children in a safe and secure environment; one that the people from all generations flock to. It is this connectivity and community spirit which continues to contribute to the region’s quality of life. Join our Team: For more details on this position, please contact the Team Leader – Customer Administration during business hours: Ms Kirstie Mathews: (07) 4846 3501 or email kirstie.mathewsisaac.qld.gov.au Position Description: To view a copy of the position description, please copy and paste the below link into your internet browser: https://view.officeapps.live.com/op/view.aspx?srchttps%3A%2F%2Fwww.isaac.qld.gov.au%2Ffiles%2Fassets%2Fpublic%2Fv%2F1%2Fyour-council%2Fcareers-with-council%2F844015.10-customer-administration-officer-position-description.docx&wdOriginBROWSELINK Please express your interest by submitting a current resume and a cover letter, including: Why you believe you could fulfil this role (skills/ qualifications/ experience) Demonstrated familiarity with the role or similar Motivation to apply for the position. IRC has the right to commence the recruitment process prior to the closing date. APPLICATIONS CLOSE: 5pm Thursday 18 April 2024 Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply. Only people with the right to work in Australia may apply for this position. Prior to making the decision to apply, please note that accommodation is not offered for this position.