Sales Support Coordinator Sales & Account Management Sales Assistant / Coordinator AU - Sydney Permanent / Full Time 10/4/2024 Great career progression opportunities Hybrid working model - 2 days wfh p to 4 Wellness days - on top of your annual leave WHO WE ARE We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. https://www.sgfleet.com/au/about-us/careers SOME OF OUR PERKS INCLUDE Recharge and relax with 4 extra days of leave each year. We call them wellness days We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee Assistance Program ABOUT THE ROLE This role is responsible for supporting sales activities in the novated leasing department, ensuring efficient management of order pipeline, and maintaining revenue. The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively processing novated lease documentation and answering customer queries. TASKS AND RESPONSIBILITIES Contacting customers after order placement to issue and obtain all necessary documentation and ensure the customers file meets quality requirements, ready to handover to the deliveries team. Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy. Managing queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team. Professionally addressing any customer queries or escalations in line with the complaint management process. Collaborating with internal stakeholders to provide professional resolutions to customer queries. Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets. Perform other duties in line with functions within the sales support team, such as lead allocation, file check and phone queue customer service. SILLS AND EXPERIENCE Previous experience in a customer service role Previous experience in providing administrative support Excellent verbal and written communication skills Professional and courteous customer service skills Strong numerical skills Proficient data entry skills, with an emphasis on accuracy and speed WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.