About NOVIS: Novis Healthcare® is a leading Australian manufacturer and supplier for an extensive range of premium healthcare products targeted to hospitals, aged care, home care and disability markets. As part of the Novis® Group, we offer over 20 years’ experience in sourcing and supplying of world class healthcare solutions to an expanding client base. Novis® represents a broad range of trusted international healthcare brands, dealing directly with leading manufacturers around the globe. About the role: Due to continued growth across NOVIS, we are looking to employ an experienced Service Administrator to join our Service & Installation Team. This is a fast-paced role with a high level of accuracy and attention to detail required. Some of your key responsibilities and day to day accountabilities include: Processing customer orders, inquiries, quotes, and returns. Scheduling & communicating directly with the Service Technicians to co-ordinate maintenance and repair work. Monitoring jobs to ensuring high quality of customer service and rapid completion Managing repair exchange & warranty parts Advising customers of progress of service/warranty support Maintaining service contracts. Skills / Attributes / Experience: • 1-2 years’ experience in a similar role • Encompass a strong, customer centric focus • Ability to multitask and manage competing priorities • Experience working in a fast paced yet fun environment Ser • High level of accuracy and attention to detail • Motivated self-starter with a desire to learn and develop • High level written and verbal communication skills • Ability to work independently and as part of a team • Possess mid-level to high capability in MS Office Suite particularly MS Excel. • SAP experience highly desirable and/or experience with a similar ERP • An ability to work within multiple databases is desirable but not essential Benefits: • Competitive Salary • Flexible working hours between 8:00am – 5:30pm, • Located in Lane Cove West - close to public transport & free on-site parking • A friendly & supportive team culture • Ongoing training, development, and support If you believe this is the role for you, please include a cover letter with your application highlighting why this is the role, and location for you. Only applicants with full Australian work rights will be considered for this role.