The Company Our client is one of the largest and most loved FMCG organisations in Australia. After being in business for several decades and extending their footprint across several locations in Australia, they are expanding operations and require an extra pair of hands to support the Customer Service department. The Role Managing a self-sufficient team of three, duties will be dependant on work schedules: Responsibilities include the following: Management of EDI including troubleshooting Oversee the day-to-day delivery of the team Engage key stakeholders to ensure a customer-orientated and productive strategy Deliver industry-leading customer experience across all channels Liaison with key carriers and vendors Management of account queries and status updates with major accounts Maintain SAP database and client portals ensuring accuracy Why work here? Hybrid working opportunity 3/2 model Computer and product training provided Parking on site Staff discounts Fun team, great supportive working environment Your Profile Experience within the FMCG or manufacturing industry desirable Technically minded, experience working with an ERP is critical Team manager/leader experience (minimum 2 years) Excellent communication skills Apply Today Please send your resume by clicking on the apply button or for further information, contact our Mount Waverley office on 03 9239 8100. Job Reference Number: 06830-0012952086EM By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.