Bradnam’s Windows and Doors have an opening for a Customer Service and Administration Representative to join our team in Bundaberg . About the Role Bradnam's Windows and Doors are pleased to offer a position for a Customer Service and Administration Representative at our Bundaberg location. As a key member of the team, you will provide excellent customer service to our growing department in Bundaberg . Positively contribute to the daily requirements of the Branch by providing great customer service and accurate information and completed paperwork to internal and external customers. Customer Service and Administration Representatives will undertake a variety of duties, including but not limited to: Provide effective and timely responses to customer requests and contribute to sales targets. Continually develop and improve knowledge of Bradnam’s products and remain up to date with current building codes. Identify areas and functions within sales that can be improved; Understand and work with our credit department and actively support fellow members of the customer service team; Demonstrate and uphold a commitment to safe work practices and comply with all site requirements regarding mandatory PPE, sign in or other processes and procedures Monday to Friday | 38 hours per week Skills & Experience We will provide you with all the tools and product training required to see you succeed in role and bring the Bradnam’s Difference. Data Entry - Essential You will ideally have previous administration experience in a customer focussed role; Approach every task positively while demonstrating a commitment to safe work practices; A clear communicator who thrives when working as part of a team Approach every task positively while demonstrating a commitment to safe work practices; A clear communicator who thrives when working as part of a team Excellent communication skills, both verbal and written Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues Detail-oriented with strong organisational and multitasking abilities Proficiency in MS Office suite (Word, Excel, Outlook) Ability to work effectively both independently and as part of a team in a fast-paced environment To be successful in this role you’ll exhibit a positive, self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes. Benefits When you open a Bradnam’s Door, you’ll benefit from: Job Security with a family company Opportunities for development and career growth within Bradnam’s Group nationally Employee discounts on Bradnam’s windows and doors 17.5% Annual Leave Loading, during periods of annual leave Collaborative leadership team who lead by example and live the “Bradnam’s Difference” Apply today, as your new team is getting ready to welcome you About Us The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam’s Windows and Doors, National Glass, Queensland Plastics, Cesana, and National Aluminium. From humble beginnings in a Hervey Bay backyard, we have now expanded to over 1,600 employees. We have manufacturing sites located throughout the East Coast of Australia from Cairns to Melbourne, and an Australia-wide network of Licensees who manufacture and sell our products. Bradnam’s is an equal opportunity and anti-discrimination employer committed to providing a working environment that values inclusion and diversity. Our recruitment process includes pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia.