Job Title: Billing Customer Service Officer Position Details: Employment Type: Full-time Division / Department: Corporate Services / Financial Transactional Services Reports To: Team Leader Billing Customer Service Pay: $40/hour Hours: Full time Contract: 6 months with possibility of extension Location: Ballarat Role Purpose: Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations. Ambulance Victoria Vision: Providing outstanding emergency healthcare, every time. Patient Care Commitment: We save and improve lives by providing outstanding care for our patients. Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do: We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time. Ambulance Vic Values: Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion. Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships. Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions. Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships. Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community. Key Accountabilities: Operational Performance: Review PCR data for completeness and accuracy of billing outcomes. Identify inconsistencies or deficiencies in PCR data and raise them for review. Provide customer service responses to internal and external billing queries. Analyze customer circumstances for accurate billing outcomes and raise queries as needed. Conduct User Acceptance Testing (UAT) to support system upgrades. Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs. Quality and Patient Experience: Maintain accurate customer account records and knowledge of billing guidelines. Ensure billing processing tasks adhere to defined processes for compliance. Provide feedback and recommend improvements to enhance billing processes and systems. Community/Stakeholder Engagement: Develop constructive working relationships within the team and with key stakeholders. Provide quality customer service to internal and external stakeholders. Health Safety and Wellbeing: Promote health, wellbeing, and safety culture. Model ethical and positive behaviors consistent with values. People Leadership: Assist with training new and existing team members. Contribute to a collaborative, high-performing team. Key Selection Criteria: Experience in financial data entry, billing, or accounts receivable is desirable however not essential Proficiency in Microsoft Office, Excel, and Word. Certificate in Business/Finance or equivalent (desirable). Proficient data entry and billing assessment skills. High accuracy, attention to detail, and quality control. Must be triple vaxxed If you're interested, please apply now and don't miss out on this great opportunity to join a friendly team