Overview: We're seeking a Customer Success Manager who excels in building genuine connections and driving client success. In our world, it's about leveraging technology to empower our clients to thrive. About You: You're a master communicator, able to translate technical concepts into understandable terms. You possess a strong sense of empathy and problem-solving skills. You're passionate about solving real-world challenges. You're a strategic thinker, anticipating client needs and proactively addressing them. Role Responsibilities: Serve as the primary point of contact for clients, ensuring they maximise the value of our solutions, up/cross sale when you smell the need. Develop and nurture relationships with clients, understanding their goals and aligning our solutions to their needs. Collaborate with client teams to gather feedback and influence product development. Lead onboarding sessions, educational webinars, and regular check-ins to keep clients engaged and informed. Qualifications: Previous experience in customer success or account management. Strong problem-solving skills and a passion for technology. Excellent communication skills, both written and verbal. A bachelor's degree or equivalent experience.