Based on Gold Coast in our new state of the art Head Office Hard work and fun go hand in hand - we celebrate the wins A company with a pipeline of work experiencing massive growth. Join our vibrant team as an all-round administrator. We are dedicated to delivering high-quality luxury homes, and your role will be instrumental in ensuring both Contractor and customer satisfaction by efficiently managing processes and resolving issues. Role Overview: As Pre and Post Site administrator, you will be the point of contact for homeowners. Your primary responsibility will be to coordinate and facilitate the resolution of warranty claims and contract variations, providing exceptional customer service and upholding the reputation of our brand. The contract variations require attention to detail and accurate data input and the Subcontractors pack require an eye for detail and a good understanding of what is required. Responsibilities include but not limited to: Customer Liaison : Act as the main point of contact for homeowners submitting variations and/or warranty claims, ensuring a positive and responsive experience. Claim Documentation: Collect and review contract variations and warranty claims, ensuring all necessary documentation is provided for efficient processing. Coordinate Inspections : Schedule and coordinate inspections with homeowners and contractors to assess and address warranty-related issues. Resolution Management: Work collaboratively with internal teams and subcontractors to facilitate the timely resolution of warranty claims, ensuring high-quality repairs or replacements. Communication: Keep internal stake holders and homeowners informed about the status of their warranty claims, providing updates on timelines and resolutions. Data Management : Maintain accurate records of contract variations, subcontractor packs, warranty claims, resolutions, and customer communications. Permits: Assist permits team on occasions and cover for holidays and sickness. Who we are looking for We are seeking a customer-centric focused person with previous experience in construction , as it is essential that you understand what defects are and have previous experience of contract variations and the administration around that. Have good experience in resolving issues and being able to utilise the warranties in place. You have strong organisational skills to manage and prioritise multiple tasks simultaneously. Communication is key - excellent written and verbal communication skills to interact effectively with homeowners, internal teams, and subcontractors. You are also adept at identifying and addressing issues, finding creative solutions to ensure customer satisfaction, and have meticulous attention to detail in documentation and follow-up. Who are we and what do we offer you We are a dynamic organisation, we develop, build and then operate our luxury resorts. Quality is paramount to us and our residents, this is why this role is crucial, as you are the conduit to ensuring our residents have the best experience when purchasing their GemLife home. The team is hardworking and dedicated, but we also enjoy a fun environment plus regular get togethers at our state-of-the-art head office "kitchen/breakout room" that we use for celebrations and fund-raising events for our teams. Competitive compensation reflecting your contribution to customer satisfaction. Opportunities for professional growth within a dynamic and expanding home building company. A collaborative work environment that values teamwork and innovation. GemLife is one of Australia's fastest growing developers of luxury, over 50s residential resorts. Our Resorts are architecturally designed and completed to the highest standard with luxury fittings. We value teamwork and a positive team culture. We empower our people to take ownership of their jobs and lead by example. We are passionate about our work, have a strong sense of accountability and demonstrate a high level of personal integrity and respect for others, whilst having some fun. GemLife offers training and future opportunities. To work for us is great opportunity for anyone with the right skills looking for a career, personal development and/or continuity in their role. How to Apply: If you're passionate about customer service, have a good understanding of construction and have a keen eye for detail, we want to hear from you Send your resume and a cover letter highlighting your relevant experience to Nicola. Join us in delivering not just luxury homes, but exceptional experiences to our valued residents