About the role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business, or saving for things big or small. The Experience Designer is critical to making this happen by focusing on making things easier for people to understand and use, by enhancing the overall experience that users have when interacting with a product or service - with a particular focus on our intranet and its content. While you'll be involved in influencing the overall usability of our employee channels, you will focus on understanding user needs and behaviours to inform design decisions and shape the user experience. You will: Organise and conduct user research, analysing data to identify trends and opportunities. Work with our Content Specialists, Product Owner, Business Improvement Analyst, and cross-functional teams to create and implement solutions to improve the user experience. Contribute to and use the style guides and content patterns. Engage with and contribute to our content community. Proactively stay up to date with UX trends and best practices and share these across the team. Role location: Melbourne, VIC Role type: 12-month opportunity What will you bring? To grow and be successful in the role, you will ideally bring the following: Proven experience as an Experience/UX designer, and experience implementing design decisions based on user feedback. Expertise in user-centred design principles and their application in content strategy and design; including integrating content across multiple platforms to deliver the best user experience. Experience planning, conducting, analysing, and presenting user research and delivering actionable insights. Systems thinking skills with the ability to make sense of complexity and interconnections between touchpoints. The ability to use questioning techniques to effectively uncover valuable information to understand needs, requirements, opinions and/or perspectives of others. Able to create a visualisation of a process or user journey to identify pain points, gaps, and opportunities to inform improvements to the user experience. So, why join us? There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future. We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements. You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 63582. Job Posting End Date 21/04/2024, 11.59pm, (Melbourne Australia)