Customer Service Coordinator l Full Time l Student Accommodation l Customer Service & Assist Property Management l Kangaroo Point, QLD. Join our UniLodge Shafston team - charming location nestled on Castlebar Street, Kangaroo Point. Access real opportunities for career growth and development Permanent Full Time - 38 hours per week across MON - FRI We are seeking a Property Management Assistant (known internally as Customer Service Coordinator) to join our team and assist with property management tasks, administration, providing best in service customer service and the leasing of our student apartments at Student Living Shaftston. This role is a unique mix consisting of receptionist duties, property management and liaison, and customer service which will provide the ultimate people person with opportunity to refine their skills in a supported learning environment. Property Management Assistant - The Role: Permanent Full Time position Roster: Monday to Friday (8:30am to 5pm) Additional hours may be required for urgent or emergency matters Operate the day-to-day front desk reception area Assist with the ongoing property management of our student apartments Conduct room inspections and provide general administration support Assist residents with enquiries related to their residency, studies, general needs and overall well-being Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc. Be an active member of the emergency response team during shift times Experience & Skills: Some of your responsibilities will include, but not be limited to: Hold or have the ability to acquire a valid and current Registration Certificate lodged with the Office of Fair-Trading QLD. A focus on service and quality with the passion to deliver outstanding experiences Customer service experience in the accommodation industry Experience in a University Environment (highly regarded) Experience with Console Cloud property management system (highly regarded) High level of cultural competency - be culturally aware and understanding of different cultures Hold or have the ability to acquire a valid and current Registration Certificate lodged with the Office of Fair-Trading QLD. Hold or be willing to obtain a National Police Check & Blue Card (Working with Children's Check). At a Glance: UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”. Benefits & Culture: Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. Join Our Team If have a passion for delivering excellent customer service with a smile, click ‘Apply’ to submit your Cover Letter and Resume. While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels. We are looking for candidates with 'wow factor' so if you’d like to stand out from the crowd, please upload a 60-second video cover letter responding to the question - what does customer service mean to you? UniLodge are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.