Job Description What to expect when you join the team: Fully paid comprehensive training: We'll guide you through our comprehensive 5-week training program, covering everything from Telstra products to customer interaction and troubleshooting strategies Learn while you earn : You'll have the opportunity to undertake a Certificate III in Business, fully funded by us and completed during your work hours WFH Options : After you've practised what we teach, you can work from home 2 days per week Internal Career Progression: There's nothing better than learning new skills and growing with people that care so we'll show you the ropes to advancing your career opportunities Be a part of the TSA Way: You'll enjoy rewards, acknowledgment, and the camaraderie of a company that values enjoyment Take breaks with a game of ping pong, participate in team gatherings, and collaborate with fellow individuals who share your interests, ensuring lasting friendships What you'll do: Handle incoming calls, interact with customers by inquiring about their needs, and support them in resolving their inquiries Offer specialised guidance and troubleshoot any technical issues customers may encounter Provide empathy and understanding to your customers through effective communication skills Exhibit confidence in your capacity to resolve any customer concerns and defuse potential escalations Be available when our customers need us, flex to the hours that are required