Job Description HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one What will you do: Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalised solutions tailored to their needs. This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success Overview of the role: Permanent full-time role $50,500 a year Super Incentives 4 weeks fully paid training in our Docklands office Work a rotating roster Monday - Friday, between 8am – 8pm (7.6 hr shifts) Work from home 3 days per week post 3 month probation What About You? Passionate about customer service and helping others Confidence in taking ownership of calls to problem solve A high degree of patience and empathy for others in difficult situations Team player, working collaboratively to exceed expectations Highly flexible and adaptable – welcomes change A love for learning new things Why work with us? Work in a fun, friendly and supportive team environment Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more Career progression; work your way up and across the business