Zoom Recruitment & Training offers a full suite of specialist solutions including Recruitment, Consulting, Training, and OH&S compliance from a local and national perspective. Our expertise spans over various industries and projects, along with our personalized service and tailored recruitment methodology, we aim to deliver service excellence to our client's requirements. Located in the busy and Central area of Winnellie, Zoom Recruitment are currently seeking a dedicated and highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering outstanding service and support to our valued customers over the phone. Responsibilities Handle inbound and outbound customer calls professionally and efficiently Provide accurate information and resolve customer inquiries, concerns, and complaints Assist customers in navigating our products and services, providing guidance and recommendations when necessary Maintain a high level of customer satisfaction through effective communication and problem-solving skills Update and maintain customer records in our database Collaborate with other team members and departments to ensure seamless customer experiences Requirements Previous experience in a customer service role, preferably in a phone-based environment Excellent phone manner with outstanding verbal communication skills Strong listening and empathy skills to understand and address customer needs Ability to multitask and manage time effectively to meet performance targets Proficiency in using customer service software, databases, and computer systems A positive attitude with a genuine passion for providing exceptional customer service Strong attention to detail and accuracy in handling customer information Benefits Competitive hourly rate of $35.13 per hour A supportive and collaborative work environment Opportunities for professional growth and advancement within the company Convenient location in Winnelle Monday to Friday 08:00AM - 4:00PM allowing for a healthy work-life balance If you are interested in this position, please apply online with your updated resume, or contact Zoom Perth on (08) 6240 9200 for a confidential chat. We appreciate your interest in joining our team, and we will be reviewing applications promptly. Only shortlisted candidates will be contacted for an interview. Zoom Recruitment are an equal opportunity employer, and we encourage all applicants to apply.