Join a purposeful non-profit organisation, managing and triaging Level 1 inbound customer service queries in line with an exciting new project Join this renowned NFP, dedicated to improving lives & serving the community - in a 6-month fixed-term contract A dynamic and inclusive work environment, perfect for candidates with strong customer service and call centre experience. Perks include two days WFH flex, salary packaging, and a supportive team located in the heart of the Hills District THE COMPANY Lotus People are very excited to be partnering with this well respected not-for-profit organisation who specialise in providing care and support to individuals, families, and local communities. With a national presence and team of over 4000 employees, this is a well-established organisation that is recognised for their dedication to improving lives and creating a positive impact in the community. The team thrives in an inclusive and collaborative atmosphere, fostering a positive and supportive workplace where employees contributions are highly valued. THE ROLE Are you seeking a rewarding customer service helpdesk opportunity within the non-profit space? The successful candidate will excitingly be the front-line of support for inbound customer and employee queries related to an upcoming system implementation. This role would suit an individual with a passion for customer service, and providing comprehensive Level 1 support to individuals in need via phone, text, and email. This role requires an individual with previous exposure to a call centre/helpdesk environment - experience within technical support will be highly regarded. THE DUTIES Managing a high volume of inbound calls, emails, and text messages with professionalism. Triaging enquiries and escalating to other levels, where appropriate, for efficient resolutions. Updating and maintaning data and records within the contact management platform. Ensuring accuracy and demonstrating ability to work under pressure, de-escalating any complex situations that may arise. THE BENEFITS Modern office located in the heart of the Hills District - on-site parking, and close proximity to public transport Work from home flexibility two days per week. Strong employee recognition system in place - testament to the supportive and inclusive workplace culture. Purposeful non-profit organisation, making a difference to those in need within the community. Salary packaging available - enjoy the benefits of a portion of salary tax-free 6-month fixed-term contract with genuine potential to extend or move to permanency. ABOUT YOU Prior experience in call centres, demonstrating the ability to handle high call volumes effectively. Previous experience with providing technical support (ideally HR software) is highly regarded Excellent written and verbal communication skills. Switched-on and proactive, with great attention to detail. Strong listening skills, patience, and resilience. An aptitude for understanding complex concepts and absorbing information quickly. To be considered, please send your resume through today, we will endeavour to get back to you within 48 hours either via telephone or email. Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at infolotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher