About Us The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal. About the Role The successful candidate will play an important role by leading and coaching their team/s to ensure the timely processing of applications, and effective support is provided to VCAT Members. The role maintains the Divisions outputs and builds their team capabilities and performance by providing effective feedback, support, direction and development opportunities. This role works very closely with the second Deputy Registrar within HRD and the Registrar of the Division. The role has a broad range of responsibilities each day including: Managing a range of inquiries from internal and external stakeholders, VCAT members, staff within the division and other relevant users. Providing training and support to new and existing staff Developing and updating resources Provide specialist knowledge of the processes within the Division to support projects and initiatives currently on foot at VCAT Chair meetings and be the point of contact to relevant stakeholders About You We are looking for someone who is passionate about making a difference and really thrives in environments that are dynamic and complex. We are looking for someone with: Experience in a community or government service delivery environment working within a legislative framework Highly developed people management skills and in developing capabilities in leaders Demonstrated ability to process high volumes of information with efficiency and accuracy Exceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced team Experience working with people who are at risk or have complex needs. Proven ability to build strong relationships with users to understand service needs Adaptable and has experience in guiding team members through change. How to apply Click the ‘Apply Now' button, including the following in your application: resume a short cover letter responses to the screening/key selection questions in the online application form Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the Talent Acquisition team. careerscourts.vic.gov.au