Casual Retail Assistant (Gift Shop) Department of Parliamentary Services Casual Hourly rate - $35.83/hour About the role Situated at the iconic Parliament House in the heart of the CBD, the Retail Assistant (Gift Shop) delivers an exceptional level of service for the patrons of Parliament's Dining Rooms, retail outlets and during functions and events. The Parliament Gift Shop stocks a number of branded items with the Parliament Crest and also a large variety of gifts which are Australian Made from Australian Owned businesses. There is also a selection of products which are made in Melbourne. Reporting to the Manager, Catering and Retail Operations, this role (referred to internally as Customer Service Officer) sits within a tight-knit, professional team who share a passion and commitment for showcasing locally grown produce while offering a quality, customer-centric experience to all guests of Parliament House. About you You are an enthusiastic customer service professional, with a track record of success in the provision of front-of-house services. A great communicator, collaborator and team player. You value continuous improvement and have an interest in joining a team who are committed to exceptional service delivery with a passion for locally sourced products, food and beverages. Why join us? Be part of the iconic, heritage-listed Parliament House and collaborate alongside a high performing team. We offer a supportive work culture and flexible work/life balance - the nature and scope of flexible options available will depend on the requirements of the position. You are encouraged to discuss flexible arrangements with the hiring manager during the recruitment process. Your professional development is important to us. That's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training to support your professional growth. When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values of impartiality, responsiveness, respect, accountability, integrity and leadership, you will be recognised for your efforts through our reward and recognition program. For more information about a career with Parliament, visit our website. How to apply Using the "Apply Now" button, please include a copy of your resume and a brief cover letter (1 page) broadly outlining your experience and how it directly relates to the position. The process from here Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online. Compliance Requirements Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment. Successful candidates may also be required to complete (or maintain) the nationally accredited Responsible Service of Alcohol (RSA) course prior to commencement. Accessibility If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email recruitmentparliament.vic.gov.au or on (03) 8682 2842.