Job details Position status Casual Position type Non Standard Hours Occupational group Customer Service/Call centre Classification AO2 Workplace Location Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Logan - Beaudesert,Gold Coast,Sunshine Coast,Ipswich region Job ad reference QLD/555520/24 Closing date 15-Apr-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Andrew Fendley Contact details Phone: 0459 882 641 Access the National Relay Service In the role of Customer Liaison Officer, you will be an advocate for the Translink brand and passionate about the benefits of public transport and great customer service. As a Customer Liaison Officer, you will promote a positive image of public transport, Translink, and its services. You will also be responsible for providing accurate and up to date information to customers regarding changes to public transport products, policies and services, as well as frontline customer engagement for special events and promotions. Some of your responsibilities will include: Customer Service: Provide high-quality professional customer service to passengers travelling on the Translink network, while enlightening and educating customers on the benefits, and the range of options available to them. Engage with customers at key events such as opening of new public transport infrastructure (e.g., Busways, park'n'rides and rail stations) and at special events such as the Ekka, Multicultural Festivals, Community, and tertiary events. Demonstrate an understanding of Equal Employment (EEO), Anti-Discrimination principles and Human Rights when dealing with both internal and external customers. Teamwork: Contribute to a safe and healthy workplace by complying with workplace health and safety legislation, codes of practice, standards and TransLink's policy and procedures and participating in risk management and corrective action programs. Be a team player, ensure you are self-managing and committed to meeting the roster requirements, as required and be able to build networks with peers and work collaboratively with the Management team. About you We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following: Mandatory qualifications and conditions Proven minimum 2 years work experience in a customer focused service industry dealing directly with customers directly on the front line Requirements of the role A good communicator who can liaise with a wide range of diverse customers, project managers and stakeholders on different levels Excellent time management and organisational skills This role requires excellent availability across all days and times of the day. Shifts will generally be across the Translink Network in Brisbane, the Gold Coast, Sunshine Coast, Ipswich and greater Brisbane area; however, occasionally there will be shifts offered across Queensland that may require intra-state travel at TMR's expense. Applications to remain current for 12 months. Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. 10 positions available. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. applicant-guide (PDF, 306KB) 555520-24 Role Description (Word, 517KB)