Lead our design team through a large scale customer experience digital transformation within the superannuation space. Global IT consultancy is looking for a well-seasoned CX design Individual to lead their financial services design team. This individual will be working on large scale digital customer experience transformation projects across various clients. Understanding the industry is key to be successful in this role as it will guide the roadmaps and strategic design ideas around customer journey, experience and how to create a better digital experience for various customers accessing their webpage. This opportunity to candidates in both Sydney and Melbourne Key Responsibilities: Partner with the Chief Operating Officer (COO) and other key stakeholders to develop and articulate the strategic vision for the digital customer experience transformation. Lead the development of comprehensive customer journey maps, understanding of the end-to-end user experience and identifying opportunities for improvement. Define the overall customer experience strategy, aligning it with business goals, industry best practices, and emerging trends. Collaborate closely with cross-functional teams, including UX/UI designers, developers, product managers, marketing professionals, and data analysts, to ensure alignment of the customer experience strategy. Drive the development of detailed roadmaps and implementation plans, outlining key milestones, deliverables, and timelines. Conduct thorough research and analysis to gather insights into user behaviours, preferences, and pain points, leveraging data-driven insights. Provide guidance, mentorship, and coaching to UX/UI designers and other team members. Serve as a thought leader and subject matter expert on customer experience design, staying abreast of industry trends, emerging technologies, and best practices to drive innovation. Act as a liaison between the design team and senior leadership, providing regular updates, insights, and recommendations to ensure alignment and support. Essential Requirements: Minimum 10 years experience in leading customer experience design initiatives, preferably within the financial services or superannuation industry. Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Business Administration, or a related field. Advanced degrees or certifications in customer experience design or a related discipline are preferred. Demonstrated experience in developing strategic visions for customer experience projects, including the development of customer journey maps, roadmaps, and implementation plans. Strong understanding of user-centered design principles, methodologies, and best practices. Excellent analytical and problem-solving abilities, with the ability to leverage data-driven insights to inform design decisions and strategy development. Strong leadership and management skills, to drive cross-functional teams to achieve shared objectives and deliver exceptional results. Exceptional communication and interpersonal skills, with the ability to effectively communicate complex ideas, influence stakeholders, and build consensus across all levels of the organisation. Familiarity with agile methodologies and project management practices, with the ability to prioritise tasks, manage deadlines, and adapt to changing priorities in a fast-paced environment. Knowledge of industry regulations and compliance standards related to financial services, superannuation, and data privacy (e.g., GDPR, CCPA) is highly desirable.