• Ongoing Part-time (14 hrs. per week) • Location: Sydney CBD with flexible working arrangements available • Clerk Grade 3/4, Base Salary ($79,032 - $86,539) pro-rata, plus employer’s contribution to superannuation and annual leave loading Your role The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers. The Public Liaison Officer provides support to members of the pubic by enabling people with special needs to make a complaint in writing to the OLSC. This part-time role is currently performed from home using a DCJ laptop to make the necessary telephone calls. Occasional attendance at the OLSC CBD office may be required at the Commissioner’s discretion. What you’ll do In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in: • Assisting a diverse range of complainants (ATSI, NESB, persons with a disability, seniors, offenders or logistically isolated people with no support) by ensuring they are aware of the complaint handling process; modifying services to meet their individual needs and supporting the accurate drafting and completion of their complaint/s to the OLSC. • Conducting telephone interviews with complainants, their support persons, or interpreters, to enable completion of complaint documentation or to explain the complaint process. • Preparation and sending of draft complaints and information on relevant support services that may be available to complainants. • Maintenance of a current register of appointments to accurately track incoming and completed interview appointments. • Entry of file data in the Complaints Management System (‘CMS’) and Microsoft SharePoint - the Office’s computerised file tracking system. What we’re looking for • Experience in dealing with people with special needs and non-English speaking backgrounds. • High level of telephone skill and experience. Essential requirements • Knowledge of Microsoft Office applications and Microsoft Outlook • Experience providing clerical and administrative support, preferably in a complaint handling organisation, Government department, statutory body, or law practice. • Experience in dealing with clients who may have special needs. • Experience in dealing with agitated and/or frustrated clients. Appointments are subject to the National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: • A challenging and rewarding career. • Flexible, autonomous work environment • Competitive pay and conditions • Training and development opportunities to build and maintain capabilities. • Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment Are you ready to join us? Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: • Please tell us about how your previous experience provides skills necessary for the advertised position, particularly in dealing with any challenges that you foresee in interviewing a diverse range of complainants, some of whom may also be distressed. • Please detail the key factors you consider important in attempting to take down a complaint over the telephone in a timely and accurate manner. Applications close Tuesday, 16 April 2024 Got a question? For more information about the role or what it’s like to work for DCJ, please contact, Hiring manager - Nicola Gilbert, Senior Mediation and Investigation Officer (OLSC) on 02 9377 1800 or via Nicola.Gilbertjustice.nsw.gov.au. In addition to Jackson Bova, Mediation and Investigation Officer (OLSC) via Jackson.Bovajustice.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Paola Pina on 02 8688 0638 or via Paola.Pinajustice.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. https://www.youtube.com/channel/UCAyw-1egJP9k6WlEf5C9Ouw To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/. Department of Communities and Justice