Position Overview: Are you a proactive self-starter with a track record of fostering positive relationships? Metrix Group invites you to join our dynamic team as a Customer Service Specialist. Make a meaningful impact while enjoying a supportive environment in our state-of-the-art facility. Key role in daily operations Thriving family-owned business with a vibrant team culture Work in a newly constructed, custom facility About Us: Metrix Group leads the market in designing, producing, and supplying perforated metal architectural products across Australia. As a proudly Australian-owned family enterprise, we are experiencing steady growth and welcome individuals who aspire to grow with us. Situated in a modern, purpose-built facility in Pakenham. The Role: This full-time, permanent position (Monday to Friday 8 am to 5 pm) is instrumental in shaping our business and brand through exceptional customer service. Ideal for proactive individuals who thrive on diverse tasks and excel in building strong customer relationships. This role is for you if you derive satisfaction from making a difference. Responsibilities: Handle incoming calls with excellence, ensuring a superior service experience for customers Foster proactive communication and cultivate relationships with external clients Address customer inquiries promptly and professionally Collaborate with internal teams to deliver effective solutions to customers Oversee office facilities and amenities Requirements Demonstrated ability to maintain positive relationships with customers, suppliers, and colleagues Strong verbal and written communication skills Previous experience in customer service, with a passion for being the central hub of the business Professional phone etiquette and enjoyment in engaging with people telephonically Proficiency in MS Office and sound computer skills Excellent time management and organizational abilities, as endorsed by others Team-oriented mindset with unwavering dedication Proactive, self-motivated attitude with a solution-driven approach Benefits Generous Salary Embrace our family-oriented culture fostering openness and care Opportunities for career progression in a growing organization Enjoy company lunches and shared recreational activities Commitment to your continuous learning and development Work in a modern, custom-built facility with on-site parking and nearby amenities Experience the satisfaction of being part of a close-knit team in a thriving family-owned business. With opportunities for growth, a supportive environment, and a commitment to your development, there's no limit to what you can achieve here. If you're ready to take the next step in your career and become a valued member of our team, we can't wait to hear from you.