About the Role As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of the Dental Centre as an HCF brand advocate. Key responsibilities Providing courteous, prompt and correct responses to all enquiries received handling bookings and managing appointments Raising accounts and receipt payments Complying with HCF Dental Quality Management System and HCF policies and procedures Maintain a clean and safe clinical environment. Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre. About you To be successful in this role, you will demonstrate the following qualifications, experience and skills: Proven experience in a customer-facing receptionist role Previous experience working in a dental centre is highly regarded. Experience in maintaining appointment booking and account systems. Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis) Strong communication skills to build rapport with patients. Good time management and high attention to detail Excellent listening skills and teamwork mentality Experience with many different types of insurance and their coverage plans. Culture & Benefits Purpose-driven passion At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancyhcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.