Permanent position, Monday to Friday - get back your weekends Grow your career within the automotive space with a leader in the industry Welcoming team and supportive environment. Gemini’s new facility in Rockhampton is the largest operational repair facility in Northern Queensland. It provides a wide range of repair services under one roof, including a mechanical section, with efficient process management and smart new facilities. The site is brand new and fully equipped, with two spray booths and two Car-O-Liners systems. The team is 20-strong and growing, with a great team culture. The Opportunity We have an exciting opportunity for Customer Service Officer to join our team. Do you have a passion for delivering quality customer service? Our Customer Service Officer's support our wider workshop team and provide a high level of service to our customer base. If you enjoy a varied role, where no two days are the same, then this may be for you This is a permanent, secure position. Monday to Friday. Apply or call us today on 07 3707 6608 Role responsibilities Ensuring the environment is always customer friendly Greeting customers on arrival. Keeping our customers informed about the repair process and anticipated completion dates for their vehicles Contacting customer to ensure that they are satisfied with the AMA experience Telephone and email correspondence Supporting management with inventory (parts, paint, consumables etc) Liaise with insurance providers regarding claims/repairs Does this sound like you? Proven experience within a Customer Service position Highly professional and personable with strong relationship building skills Strong systems experience and competent computer abilities Excellent verbal and written communication skills Ability to meet strict deadlines Able to work effectively and collaboratively with the team Benefits Reward & recognition Career development and training Referral bonus for recommending a friend to work with us Discounts on parts and tools Uniforms 24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW. Video