Company Description Live the French Way, Discover Sofitel Darling Harbour. Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests. Receipt of monies and cash up of service periods. Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists. Assist the Supervisor and Assistant Manager with training and developing Ambassadors. Demonstrate the "Passion for Excellence" through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved. Ensure all guests are provided with personalised service and that the "Essence of Pleasure" is achieved. Embody the art of French hospitality through a "can do" attitude. Perform tasks within a timely manner. Assist with implementation and maintenance of Sofitel Brand Standards. Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log. Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters. Benefits, Rewards, Motivations Industry benefits worldwide on accommodation, dining and lifestyle services. Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge. Qualifications Highly motivated with excellent attention to detail. Experience within a similar role. Strong communication skills. Always display a professional appearance, representing our Sofitel brand. Ability to work a rotating roster including weekends & public holidays. Additional Information If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full AU working rights are required for this role.